# Capture your experts' knowledge before it walks out the door.

Most of your know-how is written down nowhere. Maestro captures it — even starting from scratch — and turns it into procedures, RACI and training: a transferable asset.

## 20 to 50% of knowledge is written down nowhere

Most of what keeps your business running lives in the heads of a few people: the knacks, the "watch out for this", the common-sense decisions that were never formalised. As long as those experts are around, everything is fine. The day someone leaves, goes on leave or the company is acquired, that knowledge **evaporates** — and with it, part of your value.

The **20/80** rule: roughly 20% of know-how carries 80% of the value. Those are the ones to capture first.

## How Maestro turns knowledge into an asset

From **interviews and observation** of your experts, Maestro structures the tacit knowledge and **creates from scratch** the corresponding procedures, RACI, learning paths and training content (produced as videos with Hoctav). You don't need any documentation to begin with — it's exactly the opposite: you start from what has never been written down.

## De-risk, add value, scale

**De-risk**: the business no longer depends on a handful of people. **Add value**: formalised know-how improves the bottom line and _equity value_ — a buyer sees an asset, not a risk. **Scale**: you train newcomers without pulling the expert in every single time.

## Explore Maestro

[Pillar page: simplify your procedures](https://maestro.sinfony.ai/en/simplify-procedures/)[Turn a procedure into training](https://maestro.sinfony.ai/en/from-procedure-to-training/)[How to simplify your procedures](https://maestro.sinfony.ai/en/how-to-simplify-procedures/)[Pricing](https://maestro.sinfony.ai/en/#offres)

## Your questions

### How do you capture unwritten knowledge?

Through structured interviews and observing the work as it is done. Maestro guides the gathering, then shapes procedures, RACI and training.

### Do I need to have documentation already?

No. This is in fact the flagship use case: creating from scratch, when everything lives in the experts' heads.

### How does this add value to the business?

Formalised, transferable know-how reduces dependence on key people — which reassures investors and acquirers, and supports equity value.

### Where should I start?

With the 20% of know-how that is most critical. A Flash Audit helps identify it.

## Test Maestro on your own documents

A fixed-scope Flash Audit: you walk away with concrete simplification leads, produced by Maestro.