Most of your know-how is written down nowhere. Maestro captures it — even starting from scratch — and turns it into procedures, RACI and training: a transferable asset.
Most of what keeps your business running lives in the heads of a few people: the knacks, the "watch out for this", the common-sense decisions that were never formalised. As long as those experts are around, everything is fine. The day someone leaves, goes on leave or the company is acquired, that knowledge evaporates — and with it, part of your value.
The 20/80 rule: roughly 20% of know-how carries 80% of the value. Those are the ones to capture first.
From interviews and observation of your experts, Maestro structures the tacit knowledge and creates from scratch the corresponding procedures, RACI, learning paths and training content (produced as videos with Hoctav). You don't need any documentation to begin with — it's exactly the opposite: you start from what has never been written down.
De-risk: the business no longer depends on a handful of people. Add value: formalised know-how improves the bottom line and equity value — a buyer sees an asset, not a risk. Scale: you train newcomers without pulling the expert in every single time.
Through structured interviews and observing the work as it is done. Maestro guides the gathering, then shapes procedures, RACI and training.
No. This is in fact the flagship use case: creating from scratch, when everything lives in the experts' heads.
Formalised, transferable know-how reduces dependence on key people — which reassures investors and acquirers, and supports equity value.
With the 20% of know-how that is most critical. A Flash Audit helps identify it.
A fixed-scope Flash Audit: you walk away with concrete simplification leads, produced by Maestro.
Book a Flash Audit